Customer Success

Customer Solution Manager- Professional Services

Remote   |   Full time

About the Company

Atriis is a travel technology (SaaS) company, headquartered in Israel, with operating offices in the UK. With a focus on digitizing the travel industry, Atriis provides solutions designed for Travel Management Companies (TMCs) and corporations to navigate the rapidly changing distribution landscape and remain competitive.


About the Role

We are looking for a Customer Success Manager to join our team. In this role, you will be a leading player implementing and enhancing the customer's use of Atriis tools and products and making them into a fundamental tool for the Travel Management Company and its customers. You will be in charge of providing a custom implementation process and functional support expertise based on the client's specific needs and adjustments. 


Responsibility


  • Accountable for customer's adoption of Atriis platform and continued satisfaction with the system
  • Understand the business and the requirements of our TMC’s and their customers to boost the use of Atriis tools in the most effective and successful way
  • Support customers with implementation and training to ensure seamless customer experience with Atriis platform
  • Build and maintain a strong long-lasting professional relationship with assigned customers
  • Be the customer's voice at Atriis and Atriis' voice at the customer
  • Proactively identify and propose creative mitigation of possible challenges to adoption, issue escalations, etc., based on your knowledge of the system, the industry, and the customer
  • Provide customer support when a Success Team expertise is required; Act as the escalation point for complex support and R&D matters
  • Collaborate with other business units within Atriis to grow opportunities with our customers


Requirements:


  • Experience in Customer Success / Functional account management for online booking tool / GDS
  • Excellent interpersonal, client-facing, communication, organizational and project management skills
  • Attentive to details, strong troubleshooting, and analytical capabilities
  • Experience in customer care working with CRM systems
  • Motivated and self-learner through hands-on experience and on the job learning
  • Experience working with remote teams a plus  
  • Tech degree – advantage
  • Experience in the travel Industry - advantage
  • This position will require travel, overtime, and on-call out of office hours

Preferable locations- Europe, United Kingdom

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